NOTCOMICS: The non-British internet is going to get a little confused over the next 24 hours. Because lots of the British people they follow on social media and going to be stressing about whether or not they can secure a decent Christmas delivery slot from the supermarket Tesco.
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Tesco is Britain's largest supermarket and their delivery service is the largest grocery delivery system in the world. In the USA, it is still a novelty, in Britain it is now a way of life, especially after shutdown. Tesco will be opening their slots of their Delivery Saver customers, those who pay a flat monthly fee for deliveries, with everyone else getting the chance in a week's time. By then, of course, all the decent slots will have been reserved.
Tesco shoppers reported long waits when Christmas slots became available to its Delivery Saver customers earlier this month, and the supermarket has apologised that some may not be able to get the delivery time they want. Ocado has also sold out of slots already. Watch out if booking close to delivery date. (Image: PA) Tesco. Shoppers who have joined the Delivery Saver scheme will be able to book a Christmas slot from 7am on November 13. The premium service costs £7.99 a month, and means customers get early and priority access to Christmas delivery dates. On Tesco's website, the chain says: 'We're experiencing high demand for slots around Christmas'. Shoppers can still book a click & collect slot or a flexi saver delivery slot. The supermarket has.
The aim is to reserve the slot – it can then be updated any time up until 11.30pm the night before delivery. The earlier slots are the most desired as it is more likely that Tesco will have everything in stock.
- Tesco opened slots at 7am, Friday, for Christmas slots to those who have delivery saver, but even with all the extra help the supermarket struggled to keep up with customers.
- Tesco has apologised after its website struggled to cope with demand from shoppers trying to book Christmas delivery slots. The supermarket giant had to install an online queue system to help it manage the “high volumes of traffic”. Shoppers on social media complained about the delay, saying they were being made to wait for hours.
Not getting an acceptable delivery slot can bring shame upon whatever head of the household has decided to take on this arduous task of constant refreshing, updating and praying to the internet gods that clicking on the 'Confirm Shopping' blue buttons will go to green, that the credit card will take your details without a fraud flag being ticked (turn your VPN off for half an hour) and by five minutes past 7 tomorrow morning, you will be able to look your family in the eye and say, yes, I have a Tesco slot booked for Christmas Eve. And because I'm in London, Farmdrop for the day before.
Good luck everyone. Sadly, they won't be including copies of The Union by Paul Grist and Andrea DeVito from Marvel Comics in the delivery, but you can't have everything.
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Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.
This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.
But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.
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One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.
Almost two and a half hours waiting and still in the queue 😡
— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'
Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'
Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'
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On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.
'We're sorry if things take a bit longer than usual.'
Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l
— SEN Resources Blog (@senresourceblog) November 13, 2020While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.
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Those who did manage to book complained festive essentials like turkeys were not yet available.
There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.
@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?
— annie (@annie6724) November 13, 2020Tesco Xmas Shopping Slots Online
A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
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'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'
They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.