What you can and can't do
As the public health orders change, it's important to do the right thing.
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About the rules Travel restrictions
Case locations and statistics
Stay updated and informed about COVID-19 cases.
Case locations Statistics
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There are more than 300 COVID-19 testing locations across NSW.
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How to keep yourself and others safe, by following health advice.
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Support and financial relief for individuals and households, workers and jobseekers.
Get tested as soon as you feel sick
COVID-19 symptoms include fever, cough, sore throat, shortness of breath, runny nose.
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13 77 88 - Get guidance for your business with the
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Related information
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** Active cases are locally acquired COVID-19 cases with onset in the last four weeks. This is based on the date the person first developed symptoms. When no date of symptom onset is available (it is either under investigation by public health staff or the person tested positive without showing symptoms), the date of the positive test is used. Infections are not always acquired in the place of residence as people often travel outside their area for many reasons (e.g. work, school and shopping).
***The heatmap excludes 189 cases in crew members who tested positive while on board a ship docked in NSW at the time of diagnosis.
How can we better support your business through COVID-19 recovery? Take our survey and let us know.
The roadmap to easing COVID-19 restrictions indicates that gaming and gaming venues can open in Stage 3 (3 July 2020).
Licensed monitoring operators (LMOs) will be progressively bringing gaming sites back online before midday 3 July 2020. LMOs will contact licensees with any issues or concerns that relate directly to their site.
Powering on gaming machines
If you turned your gaming machines off, you should take care when powering them back on. In particular:
- ensure gaming machines are individually powered off before turning the mains power on
- turn mains power on
- power each gaming machine on one at a time
- turn on site controller and other communications equipment.
Gaming machines that are already powered on should remain on and should be largely unaffected.
End-of-month reporting (Forms 42, 61 and 75)
Venues that have not operated gaming machines for a full calendar month are not expected to complete the monthly variances record (Form 61) and monthly self-assessment (Form 75). These forms are still required where gaming machines have operated for part of a month.
Similarly, where a venue's accounting system does not automatically generate a monthly gaming machine reconciliation report (Formc42), the licensee is not required to prepare this form for months where no gaming has occurred.
Email gamingcompliance@justice.qld.gov.au if you have any questions about this.
Unclaimed ticket in, ticket out (TITO) tickets
Under the Gaming Machine Act 1991, licensees are required to remit to the Queensland Government any gaming machine payments that are unclaimed after 12 months. After this period, any person wanting to redeem their TITO tickets at the venue are referred to us to make the payment to the player.
Any person with an unclaimed ticket that is more than 12 months old can still present it to the venue to redeem. If the monies have been remitted to us, preferably the venue should redeem the ticket and send us the relevant documentation for reimbursement.
Alternatively, the venue can give the relevant documentation to the patron to complete and send to us to receive their payment directly.
Also consider…
- Learn about the support and relief for liquor and gaming licensees.
- Read more COVID-19 advice for liquor and gaming licensees.
- Use the COVID-19 business assistance finder tool to find other support and assistance.
- Last reviewed: 25 May 2020
- Last updated: 3 Jul 2020
General enquiries 13 QGOV (13 74 68)
- Licence and permit enquiries
1300 072 322
OLGRlicensing@justice.qld.gov.au
- Gaming compliance enquiries
Nsw Poker Machines Covid Machines
- Liquor compliance enquiries
Nsw Poker Machines Covid Deaths
- Media enquiries (07) 3738 8556